Learn about how to login, bill payment options, how to set up Auto Pay, how to cancel account and other helpful tools for your Duke Energy Retail Sales account.
You can login to Duke Energy Retail Sales online account by visiting this link and access all the features. Make sure you have an account already with them. Launch your Web browser and navigate to Duke Energy Retail Sales's Login page (see below).
If you do not have an account, create an account. You will need to enter your email id, phone number and some personal data to verify your information.
It offers online bill payment facility to all its users and provides several different methods to pay bills. You can pay your bill online at Duke Energy Retail Sales's website, mail your payment to the processing center, or pay your bill in person at any authorized location. It also provides you with the option to set up automatic bill payments online and make alternative payment arrangements. You can also cancel account and contact customer support online.
Here’s the info you need to make your payment in any way you choose:
Online: Log in to your account and pay online at https://dukeenergyretail.com/.
By mail: You can mail your check to 139 E 4 Th St Rm Ea602 Cincinnati, Oh 45202. Before sending the payment you should call the customer service number 800-920-5039 for reconfirmation.
By phone: Use the automated system to make a payment. The phone number is 800-920-5039.
In Person: Pay at any of the nationwide customer service centers.
| Online Login | https://retail.duke-energy.com/signup/enrollmentp1.aspx |
|---|---|
| Customer Service | https://retail.duke-energy.com/contact/ |
| Website | https://dukeenergyretail.com/ |
Average Waiting time: 9 minutes.
Below you can find best ways to contact Duke Energy Retail Sales support according to 34459 billpaymentonline users.
| Phone Numbers |
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|---|---|
| Email Addresses |
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| Addresses |
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| Monday | 9:00 AM to 5:00 PM |
|---|---|
| Tuesday | 9:00 AM to 5:00 PM |
| Wednesday | 9:00 AM to 5:00 PM |
| Thursday | 9:00 AM to 5:00 PM |
| Friday | 9:00 AM to 5:00 PM |
| Saturday | 9:00 AM to 12:00 PM |
| Sunday | Closed |
How can I login into my account?
You can login into your account visit this link
Does it offer online bill payment facility?
Yes, it offers online bill payment facility. Credit Cards, Debit Cards and internet banking payment are accepted.
Where is the headquarters located at?
The headquarters of the company is located at: 139 E 4 Th St Rm Ea602 Cincinnati, Oh 45202
How can I contact customer support in case of any issues?
You can contact them by calling on following numbers:
800-920-5039
(877) 331-3045
Alternatively you can also email them at:
dersmediacontact@duke-energy.com
dersmediacontact@duke-energy.com
Does it have any social media page?
Yes, the company has profile(s) on :